Shipping &
Returns
We want your experience with our handcrafted pieces to be as exceptional as the pieces themselves.
Shipping Information
Standard Shipping
- • 3-5 business days processing
- • 5-7 business days delivery
- • Curbside delivery
- • Tracking information provided
- • $25 flat rate for most items
White Glove Delivery
- • Room of choice delivery
- • Unpacking and placement
- • Packaging removal
- • Basic assembly if needed
- • $150 additional fee
Shipping Details
Processing Time
Most in-stock items ship within 3-5 business days. Custom pieces require 4-8 weeks for production before shipping.
Delivery Areas
We currently ship to all 48 continental United States and Canada. International shipping available for select pieces.
Tracking
You'll receive tracking information via email once your order ships. Track your delivery in real-time.
Delivery Notifications
We'll notify you 24 hours before delivery and provide a 2-hour delivery window on the day of delivery.
Returns Policy
30-Day Return Policy
We want you to love your handcrafted piece. If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.
What's Covered
- • Most in-stock furniture pieces
- • Lighting fixtures
- • Decorative accessories
- • Fabric and upholstery items
What's Not Covered
- • Custom or made-to-order pieces
- • Items marked as final sale
- • Damaged or used items
- • Items without original packaging
How to Return
Contact Us
Email or call us within 30 days to initiate your return
Package Securely
Use original packaging and ensure item is in original condition
Ship Back
We'll provide a prepaid shipping label for your convenience
Warranty Information
2-Year Warranty
All our handcrafted pieces come with a comprehensive 2-year warranty covering structural defects and workmanship issues.
Warranty Coverage
- • Structural defects
- • Workmanship issues
- • Material defects
- • Hardware failures
Not Covered
- • Normal wear and tear
- • Damage from misuse
- • Environmental damage
- • Cosmetic changes over time
Extended Warranty Available
Extend your warranty coverage for additional peace of mind. Contact us for pricing and details.
Questions About Shipping or Returns?
Our customer service team is here to help with any questions about shipping, delivery, or returns.