Frequently Asked
Questions
Find answers to common questions about our handcrafted furniture, shipping, returns, and artisan partnerships.
Product Information
What makes ArtfullyBuilt pieces unique?
Each piece in our collection is handcrafted by master artisans who combine traditional techniques with contemporary design. Our furniture and decor pieces are not mass-produced - they're unique works of functional art that tell a story and bring character to your space.
Are your pieces customizable?
Many of our pieces can be customized to suit your specific needs. This includes wood species, finishes, dimensions, and fabric selections. Custom orders typically take 4-8 weeks for production. Contact us to discuss your specific requirements.
What materials do you use?
We use only the finest materials including sustainably sourced hardwoods, premium fabrics, and high-quality metals. All materials are carefully selected for their durability, beauty, and environmental responsibility.
How do I care for my handcrafted furniture?
Care instructions vary by material and finish. We provide detailed care guides with each purchase. Generally, we recommend regular dusting, avoiding direct sunlight, and using appropriate cleaning products for your specific piece.
Ordering & Shipping
How long does shipping take?
Shipping times vary by location and piece availability. In-stock items typically ship within 3-5 business days. Custom pieces require 4-8 weeks for production plus shipping time. We'll provide specific delivery dates when you place your order.
Do you offer white-glove delivery?
Yes, we offer premium white-glove delivery service for larger pieces. This includes delivery to your room of choice, unpacking, placement, and removal of packaging materials. Additional fees apply for this service.
What if my piece arrives damaged?
We carefully package all pieces to prevent damage during shipping. If damage occurs, please document it with photos and contact us within 48 hours of delivery. We'll arrange for repair or replacement at no additional cost.
Do you ship internationally?
Currently, we ship within the continental United States and Canada. International shipping may be available for certain pieces - please contact us for specific arrangements and pricing.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for most pieces. Custom orders and certain items may have different return terms. Returns must be in original condition and properly packaged. Return shipping costs are the responsibility of the customer.
Do you offer warranties?
All our pieces come with a 2-year warranty covering structural defects and workmanship issues. Extended warranties are available for an additional fee. Normal wear and tear are not covered under warranty.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement for a full refund. Custom orders that have entered production may incur cancellation fees. Please contact us immediately if you need to cancel your order.
Artisan Partnerships
How do you select your artisans?
We carefully vet all artisans based on their craftsmanship, design aesthetic, and commitment to quality. Many of our artisans have decades of experience and have been recognized for their exceptional work in the industry.
Can I commission a custom piece?
Yes, we offer custom commissioning services. We'll work with you and our artisans to create a piece that perfectly fits your vision and space. Custom commissions typically require a 50% deposit and 8-12 weeks for completion.
How can I become an ArtfullyBuilt artisan?
We're always looking for talented artisans to join our community. Please submit your portfolio and information through our "Become an Artisan" page. We'll review your work and contact you if there's a potential partnership opportunity.
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help.